Right of withdrawal for consumers
(Consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.)

Cancellation policy

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day

on which you or a third party other than the carrier designated by you took possession of the last goods or if you have ordered several goods as part of a single order and these are delivered separately ;

- on which you or a third party other than the carrier designated by you took possession of the last partial shipment or the last item; if you have ordered goods, they will be delivered in several partial shipments or items ;

To exercise your right of withdrawal, you must inform us (Farah Saeed, Theodor-Fahr-Straße 3, 22419 Hamburg, telephone number: 015117665261, email address: Kundenservice@alwera.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of revocation

If you cancel this contract, we will reimburse you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the one offered by us at the price of standard delivery), promptly and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged a fee for this reimbursement.

We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us or to Farah Saeed, Theodor-Fahr-Straße 3, 22419 Hamburg , promptly and in any event no later than 14 days from the date on which you notify us of the cancellation of this contract. This deadline is met if you do not receive the goods before the expiry of the 14-day period.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Grounds for exclusion or expiration

The right of withdrawal does not apply to contracts

- for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods which are liable to spoil quickly or whose expiry date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence;
- for the delivery of newspapers, magazines or illustrated magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

- for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, in particular earrings or other body jewellery, if their seal has been removed after delivery;
This particularly applies to earrings and other body-hugging jewelry. A right of withdrawal only applies if the seal is intact upon return.
- for the supply of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
- for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Defective goods:

If your item arrives damaged or defective, please contact us within 7 days of receipt. After this period, we will no longer accept any complaints.

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Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

- To Farah Saeed, Theodor-Fahr-Straße 3, 22419 Hamburg, email address: Kundenservice@alwera.de :

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is made on paper)
- Date

(*) Delete as appropriate.

Right of withdrawal for consumers
(Consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.)

Cancellation policy for digital content

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us ( Farah Saeed, Theodor-Fahr-Straße 3, 22419 Hamburg, telephone number: 015117665261, email address: Kundenservice@alwera.de ) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of revocation

If you cancel this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the standard delivery price offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this reimbursement.

Reasons for termination

• in which the content of the contract is reproduced and
• which states that the consumer has expressly agreed, before the contract is fulfilled, that the trader may begin to fulfill the contract before the expiry of the withdrawal period and has confirmed his knowledge that by giving his consent he will lose his right of withdrawal once the contract has begun to be fulfilled.

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Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

- To Farah Saeed, Theodor-Fahr-Straße 3, 22419 Hamburg, email address: Kundenservice@alwera.de:

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is made on paper)
- Date

(*) Delete as appropriate.

Right of withdrawal for consumers
(Consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.)

Cancellation policy for digital content

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us ( Farah Saeed, Theodor-Fahr-Straße 3, 22419 Hamburg, telephone number: 015117665261, email address: Kundenservice@alwera.de ) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached sample withdrawal form for this purpose, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of revocation

If you cancel this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the standard delivery price offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this reimbursement.

Reasons for termination

• in which the content of the contract is reproduced and
• On this basis, it is established that the consumer has expressly agreed, before the contract is fulfilled, that the entrepreneur begins to fulfill the contract before the expiry of the withdrawal period and has confirmed his knowledge that by giving his consent he loses his right of withdrawal once the contract has begun to be fulfilled.

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Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

- To Farah Saeed, Theodor-Fahr-Straße 3, 22419 Hamburg, email address: Kundenservice@alwera.de:

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is made on paper)
- Date

(*) Delete as appropriate.